acer Aspire 3010 5010 CH4 free download

File name Aspire 3010_5010_CH4.pdf

Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3. Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified) Go To Power failure. (The power indicator does not go "Power System Check" on page 73. on or stay on.) POST does not complete. No beep or error "Power-On Self-Test (POST) Error Message" on codes are indicated. page 77 "Undetermined Problems" on page 89 POST detects an error and displayed messages "Error Message List" on page 78 on screen. Other symptoms (i.e. LCD display problems or "Power-On Self-Test (POST) Error Message" on others). page 77 Symptoms cannot be re-created (intermittent Use the customer-reported symptoms and go to problems). "Power-On Self-Test (POST) Error Message" on page 77 "Intermittent Problems" on page 88 "Undetermined Problems" on page 89 Chapter 4 72 System Check Procedures Optical Disk Drive Check Do the following to isolate the problem to a controller, drive, or optical drive. Make sure that the optical drive does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail. Do the following to select the test device: 1. Boot from the diagnostics diskette and start the diagnostics program. 2. See if optical drive test is passed when the program runs to optical drive test. 3. Follow the instructions in the message window. If an error occurs, reconnect the connector on the System board. If the error still remains: 1. Reconnect the optical drive module. 2. Replace the optical drive module. 3. Replace the main board. Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the K